Data not updated

Incident Report for Emnos Analytics Platform

Resolved

After we received the missing data, everything went according to the schedule. All data updates, scheduled KPI exports, API Data and Dashboard generations are completed.

Posted Jul 09, 2025 - 11:19 CEST

Investigating

The data updates (including API), in our FOOD Platform, are not available, making reports and dashboards refresh delayed.
Once the missing data is available, recurring KPI Exports, API data, dashboard updates will be triggered automatically.
The Platform remains unaffected. Should you have any questions or require further assistance, please do not hesitate to contact us.

Posted Jul 09, 2025 - 09:11 CEST

This incident affected: Dashboard service (Global) (Dashboard service), Analytical Engine (Global) (Analytical Engine), and Data storage and ETL service (Global) (Data storage and ETL service (Global)).